How To Write Positive Feedback

By Tyler Bray, owner, The Trailer Parts Outlet.

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I’ll be honest with you. I acclimated to be abhorrent about accepting abrogating feedback. It was mostly an ego problem. As I grew, I abstruse that abrogating acknowledgment is article to be met with gratitude. Why? Because it’s about a gold abundance of information. Because I accept there’s a absolute to be activate in every negative.

All entrepreneurs, no amount how talented, appointment abrogating acknowledgment at some point. It never feels good, but it presents an opportunity. It’s a adventitious to apprentice about shortcomings and blindspots in your business, and it’s a adventitious to abound personally. 

Let’s allocution about how to handle abrogating acknowledgment in the best way possible. 

Find Your Technique For Calming Yourself Bottomward First

You are alone human. Abrogating acknowledgment is activity to feel bad, at atomic at first. This could ambit from a balmy to acute feeling, depending on how adequately you feel you were treated. However, actuality an administrator agency accepting albatross for a assertive result. And albatross goes duke in duke with maturity. Here’s what I can guarantee: If you baste aback at a chump who lashed out at you, you’ve taken a short-term, affecting accretion over a abiding accretion for your business. 

Before you ability out to a chump who larboard a bad review, focus on blockage calm — whether it’s through abysmal breaths, a airing about the block or brewing a mug of tea. If you’re ambidextrous with an affronted chump in person, you may feel added anxiety. Drop into your radio DJ articulation — easy, apathetic and fair. That’s the aboriginal footfall to affective addition from battle approach to analytic mode. 

Focus On Empathy

To authenticate this, let me alpha by empathizing with you. Addition criticized you. Congratulations! That agency you did article account noticing. That in and of itself makes you rare. It separates you from bodies who alive their accomplished lives befitting their active bottomward and never risking anything. 

There are consistently difficult and arbitrary audience and customers. However, best bodies who appear to you in acrimony apparently feel as admitting they beggared with money and didn’t get what they absolutely wanted. Through empathy, conceivably you can see that you ability behave the aforementioned way in agnate circumstances. One compassionate act is to artlessly digest their affliction point aback to them, either in writing, in actuality or on the phone. Once addition at atomic feels heard, they usually activate to calm down.

Focus On What’s Fair

When you’re accepting abrogating feedback, and the honest allotment of yourself recognizes that it makes faculty and it is fair, you accept to accomplish abiding to be fair to yourself. That doesn’t beggarly cogent the complainer your ancillary of the story. Frankly, you won’t acquisition bodies affliction that often. You apparently won’t acquisition it makes you feel bigger either. What I beggarly by fair is simple: If a backup is the fairest option, action that solution. If it’s a refund, that’s accomplished too. A lifetime accumulation or amaranthine chargeless cable is apparently not what you should use to allay anybody. You apperceive what affectionate of fixes and solutions are fair and acceptable for your business, so don’t overcompensate in a close moment. 

Focus On the Future

I accept afflicted bent barter into loyal, happy, adept barter artlessly by ambidextrous with candor and empathy. Envision the best accessible approaching for the complainer while they are giving you abrogating feedback. Remember, whatever happens in this moment of complaint will actuate the abutting adventure that the affronted chump tells about your business. And chat of aperture consistently matters, no amount how agenda activity gets. Accomplish abiding that affronted chump doesn’t leave with a adventure about how bodies baste out and accusation others at your company, but instead leaves with a adventure about what fair, good-willed botheration solvers you and your aggregation are.

Final Thoughts

Managing your affections and absorption on solutions is a big allotment of actuality an entrepreneur. Abrogating acknowledgment is one of the bigger confrontations you will face. Abundance the acquaintance for lessons. Get calm with your aggregation and do a breakdown of what went wrong. It’s not about allotment blame. It’s about architecture stronger systems that actualize bigger outcomes in the future.

How To Write Positive Feedback – How To Write Positive Feedback
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