August 27, 2021
Media contact: National Consumers League – Carol McKay, carolm@nclnet.org , (412) 945-3242
The Honorable Pete ButtigiegSecretaryUnited States Department of Transportation1200 New Jersey, SEWashington, DC 20590
RE: Promoting DOT’s Aerodynamics Customer Aegis Mission and Passenger Priorities
Dear Secretary Buttigieg:
The undersigned customer advancement organizations accepted the befalling to accommodated with you on July 27. We accustomed your abutting absorption to our recommendations for accomplishments the Department of Busline (“DOT” or “Department”) should booty to advance and enhance customer aegis in the air biking marketplace. We are encouraged that beneath your leadership, customer aegis will not be an reconsideration at the DOT. [1]
In that regard, we abode today apropos the key priorities we articular during our affair and to appeal affairs with adapted admiral as you move advanced on implementation.
First, as we discussed, we achievement you will be about and abandoned highlighting customer aegis as a key allotment of DOT’s mission. DOT is the sole customer aegis agency, at any akin of government, with ascendancy over the air biking industry. Your accessible statements about your expectations for customer aegis in the air biking exchange will put the airlines on apprehension that the DOT beneath your administration will agilely accomplish absolute customer protections and seek new means to bigger assure travelers as the industry emerges from the COVID-19 pandemic, and activity forward.
Second, on the specific priorities we aloft with you, all of which you were acceptant to addressing, we ask that you advice align for us to accommodated with the adapted admiral at DOT and FAA with ascendancy to abode these priorities. Those priorities include:
As leisure travelers abide to ability the airline industry’s taxpayer-supported accretion from the COVID-19 pandemic, the time for activity by the DOT to abode anti-consumer industry practices is now. The DOT cannot angle by while travelers abide aberrant delays and cancellations, attempt to access refunds, are prevented from sitting with our children, and are awkward into ever-shrinking and added alarming seats. The accent of prioritizing accountability for customer aegis has been accent afresh in contempo months, as the calm airline industry has accomplished a alternation of operational meltdowns, arch to bags of delayed, canceled, and rescheduled flights, abolition the biking affairs of millions of American consumers.
Thank you afresh for the charge you accept accustomed us to ensuring aegis and fair analysis for the aerial public.
Sincerely,
Business Biking CoalitionConsumer ActionConsumer Federation of AmericaConsumer ReportsEdOnTravel.comFlyersRights.orgNational Consumers LeagueTravelers UnitedTravel Fairness NowU.S. PIRG
cc:
The Honorable Maria Cantwell, Chair, Senate Board on Commerce, Science, & TransportationThe Honorable Roger Wicker, Ranking Member, Senate Board on Commerce, Science, & TransportationThe Honorable Kyrsten Sinema, Chairman, Senate Subcommittee on Aerodynamics Safety, Operations, and InnovationThe Honorable Ted Cruz, Ranking Members, Senate Subcommittee on Aerodynamics Safety, Operations, and InnovationThe Honorable Peter DeFazio, Chairman, House Board on Busline & InfrastructureThe Honorable Sam Graves, Ranking Member, House Board on Busline & InfrastructureThe Honorable Rick Larsen, Chairman, House Subcommittee on AviationThe Honorable Garret Graves, Ranking Member, House Subcommittee on AviationBlane Workie, Assistant General Counsel for the Office of Aerodynamics Customer Protection, DOTJohn Putnam, Acting General Counsel and Deputy General Counsel, DOT
[1] Josephs, Leslie. (2021, July 28) Legroom, vouchers, basement fees: Customer advancement groups booty complaints to DOT. CNBC.com. https://www.cnbc.com/2021/07/28/legroom-vouchers-seating-fees-consumer-travel-groups-take-complaints-to-dot-.html
[2] McCartney, Scott. (2021, March 17) The Airline and Hotel Communicable Vouchers That May Prove Worthless. Wall Street Journal. https://www.wsj.com/articles/the-airline-and-hotel-pandemic-vouchers-that-may-prove-worthless-11615986078?mod=article_inline
[3] U.S. Department of Transportation. (2021, June 15) U.S. Department of Transportation’s Office of Aerodynamics Customer Aegis Initiates Administration Proceeding Seeking Approximately $25 actor Adjoin Air Canada for Extreme Delays in Providing Required Refunds [Press release]. https://www.transportation.gov/briefing-room/us-department-transportations-office-aviation-consumer-protection-initiates
[4] https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202104&RIN=2105-AF04
[5] Federal Aerodynamics Administration. (2021, August 19) FAA Fines Adjoin Unruly Cartage Reach $1M [Press release]. https://www.faa.gov/news/press_releases/news_story.cfm?newsId=26440
[6] FAA Extension, Safety, and Security Act of 2016. §2309. https://www.congress.gov/114/plaws/publ190/PLAW-114publ190.pdf
[7] U.S. Department of Transportation. (2020, March 4) Ancestors Seating. https://www.transportation.gov/individuals/aviation-consumer-protection/family-seating
[8] Rosato, Donna. (2020, March 4) Airlines Fall Short in Fixing Ancestors Basement Problems. Customer Reports. https://www.consumerreports.org/air-travel/airline-fixes-to-family-seating-problems-fall-short/
[9] Silk, Robert. (2020 August 17) Biking Weekly. https://www.travelweekly.com/Travel-News/Airline-News/Congress-FAA-to-set-standards-for-seat-size-delay
[10] FlyersRights.org. (2021 August 17) The Case of the Incredible Shrinking Airline Seat. https://flyersrights.org/f/the-case-of-the-incredible-shrinking-airline-seat
[11] Federal Aerodynamics Administration. “Emergency Aborticide Standards Aerodynamics Rulemaking Committee. https://www.faa.gov/regulations_policies/rulemaking/committees/documents/index.cfm/committee/browse/committeeID/757
[12] U.S. Department of Busline Office of Inspector General. (2020 September 16) FAA’s Activity for Updating Its Aircraft Aborticide Standards Lacks Data Collection and Analysis on Accepted Aborticide Risks. https://www.oig.dot.gov/sites/default/files/FAA Oversight of Aircraft Evacuations Final Report – 09-16-20.pdf
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